Terms
The rules that apply between us when you place an order. We kept them short and plain.
Terms of sale
Ordering and sale
Last updated: September 2026
Parties
These terms apply between Çankaya Kahve Gıda Sanayi ve Ticaret Limited Şirketi, Abidinpaşa Mah. Şadırvan Cad. Tolga Apt. No: 16B, Mamak / Ankara (MERSİS no. 0229090726800001) ("Roaster Lab", "we") and the person placing an order through or using the roasterlab.com.tr website ("you"). By placing an order you confirm that you have read and accept these terms.
Ordering
After adding products to your cart and entering your delivery details, you pay on PayTR's secure payment page. The order becomes final once your payment is approved, and we confirm it by email. In cases such as stock or pricing errors we reserve the right to cancel the order and refund your payment, or to contact you to correct it.
Prices and payment
Prices are in Turkish lira and include VAT. Shipping is shown separately in the order summary and follows the rules on the shipping and returns page. We may change prices without notice, but the price of a confirmed order does not change. Payment is taken by credit or debit card through PayTR's secure payment service; your card details are never passed to or stored by Roaster Lab.
Delivery
Coffee orders are usually handed to the courier within 1–3 business days, once roasted and packed; equipment is sourced from our supplier and usually arrives within 3–5 business days. Delivery times are estimates; we are not responsible for delays caused by the courier, but we help you follow them up. Please check the parcel on delivery and have any damage recorded.
Right of withdrawal
Equipment can be returned within 14 days of delivery without giving a reason. Coffee, as a perishable food product roasted and ground to order, is excluded from the right of withdrawal under article 15 of the Distance Contracts Regulation. Details are on the shipping and returns page.
Product information
Tasting notes, altitude and harvest information are based on what we receive from producers and importers and on our own cupping; tasting notes are a subjective guide. Product images are representative and packaging may differ slightly.
Terms of use
Use of the website
Content and intellectual property
The texts, photographs, illustrations, logo and packaging design on the site belong to Roaster Lab or are used under licence. They may not be copied for commercial purposes without written permission. You are free to share the brew guides for personal use; a credit would make us happy.
Accounts and security
You can create an optional account on the site; you sign in with a one-time code sent to your email address and no password is stored. Your cart is stored in your browser; on a shared device we suggest signing out and emptying it.
Liability
We provide the site as is and do not guarantee uninterrupted operation. To the extent permitted by law, we are not liable for indirect damages arising from use of the site. Your statutory rights as a consumer are unaffected.
Disputes
These terms are governed by the laws of the Republic of Türkiye. For consumer disputes, the Consumer Arbitration Committees and Consumer Courts of your place of residence have jurisdiction within the statutory monetary limits. We ask that you write to us first; most issues can be solved with a single message.
Contact
Çankaya Kahve Gıda Sanayi ve Ticaret Limited Şirketi
Abidinpaşa Mah. Şadırvan Cad. Tolga Apt. No: 16B, Mamak / Ankara
MERSİS no.: 0229090726800001 · Trade registry no.: 524867
[email protected]